1. Introduction
Gensyn Limited ("Gensyn", "us", "we", or "our") respects the privacy of our customers, partners, and other website visitors ("you" or "your"). This Privacy Policy ("Policy") describes how we collect, process, share, and safeguard personal information via https://www.gensyn.ai/ (the "Website"). It also explains your rights and choices regarding your personal information and how to contact us with questions or concerns.
Gensyn Limited will be the controller of your personal information in accordance with data protection laws of the European Economic Area and the United Kingdom.
2. Personal Information We Collect
We collect personal information in the following ways:
- Contact information. When you communicate with our support teams, fill out a form on the Website, or otherwise contact us via the Website, email, social media, or other means, we may collect your name, email address, phone number, mailing address, and the content of your communications.
- Providing our services. When you engage with us as a customer, we will collect personal information from your representatives, including name, contact details, job position, and company affiliation.
- Job applicants. If you apply for a job with us, we will collect your personal information. Please see our Applicant Privacy Notice for more information about how we use applicant data.
- Social media platforms. We maintain pages on social media platforms such as X (formerly Twitter). Information you or the platform provides through those channels will be treated in accordance with this Policy.
- Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and our communications with you, including:
- Device information: Device manufacturer, model, operating system, IP address, unique identifiers, and the browser you use to access the Website. The information collected may vary based on your device type and settings.
- User experience information: Details about how you engage with the Website, including content viewed, actions taken, and the time, frequency, and duration of your activities.
- Location information: A rough estimate of your location derived from your IP address. We collect this information using cookies and similar technologies.
- Sensitive information. Gensyn does not intentionally collect or permit the submission of sensitive personal information, such as genetic data, health information, or religious beliefs.
3. How We Use Your Personal Information
We use personal information for the following purposes:
To operate and deliver our services
We process personal information to perform our contractual obligations and for our legitimate business interests, including to provide, operate, maintain, and secure our services; deliver support, assistance, and troubleshooting; send updates about administrative matters such as changes to our terms or policies; and respond to your requests, questions, and feedback.
To improve, monitor, personalise, and protect our Website
It is in our legitimate business interests to enhance and secure the Website. This includes analysing how visitors use the Website, protecting its security, and preventing and detecting security threats, fraud, or other malicious activities.
To comply with legal obligations and defend legal claims
We may use personal information to comply with applicable laws, lawful requests, and legal processes; protect our, your, or others' rights, privacy, safety, or property (including by making and defending legal claims); audit compliance with legal and contractual requirements and internal policies; and protect the security of and manage access to our premises while preventing, identifying, investigating, and deterring fraudulent or illegal activity.
For marketing and advertising
We and our advertising partners may use your personal information to send marketing communications as permitted by law.
To facilitate corporate transactions
We may use personal information, when in our legitimate business interests, in connection with business deals such as mergers, financing, acquisitions, or bankruptcy transactions.
4. Cookies
Our use of cookies
This Website uses cookies to gather general information about visitors' browsing activities. This helps us improve the Website design, arrange content in a user-friendly manner, and continually meet users' needs.
A cookie is a small data file placed on your computer by your web browser when you visit a website. It stores information about your visits, recognises you and your preferences each time you visit, ensures Website functionality, and improves your overall experience.
Gensyn uses the following categories of cookies on this Website:
- Strictly necessary cookies. Essential to enable you to move around the Website and use its features, such as accessing secure areas.
- Performance cookies. Analytics cookies that allow us to collect information about how visitors use the Website, such as which pages are visited most often and whether error messages occur. This helps us improve the Website and test new ideas.
Strictly necessary cookies are required to provide the Website to you. We may change our use of cookies over time, but they will generally fall into the categories above. Please visit this page regularly to stay informed about changes.
Opting out of cookies
You may configure your browser settings to activate, disable, or delete cookies. Detailed instructions are provided by your browser. If you disable or delete cookies, you may need to manually adjust preferences each time you visit the Website, and some functionality may not work.
For more information on cookies and how to manage or delete them, please visit http://www.allaboutcookies.org/ or http://www.networkadvertising.org/choices/.
Third-party cookies
- Google Analytics. This Website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to help analyse how users use the Website. Information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the USA. You can block Google's collection of data regarding your use of the Website (including your IP address) and Google's processing of this data by downloading and installing the browser add-on located at http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative, you can visit https://tools.google.com/dlpage/gaoptout to opt out of Google Analytics on this Website in the future. An opt-out cookie will be stored on your device, and you will need to click the link again if you delete your cookies.
5. How We Share Your Personal Information
We do not sell, rent, license, or lease your personal information to third parties. In certain circumstances, however, we may share personal information without further notice to you (unless required by law) with the following categories of third parties:
- Professional advisors. Lawyers, accountants, and other advisors when necessary for the services they provide.
- Legal requirements. Government authorities or regulators when required to comply with laws and regulations applicable to us.
- Business transactions. Parties involved in a merger, acquisition, asset sale, financing, reorganisation, bankruptcy, receivership, sale of company assets, or transition of services, including as part of due diligence.
- Affiliates. Our wholly owned subsidiary, Gensyn, Inc.
6. Your Rights and Choices
Depending on where you are based, and subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request that we correct inaccurate personal information we hold about you.
- Request that we delete personal information we hold about you.
- Restrict or object to our processing of your personal information.
- Receive the personal information we hold about you in a structured, commonly used, machine-readable format or request that we transmit it to another company.
- Withdraw any consent you previously provided, without affecting the lawfulness of processing before the withdrawal.
Before responding to these requests we may ask you to verify your identity. We may also have valid legal reasons to refuse your request and will inform you if that occurs. For more information on your rights, please contact us using the details in the "Contact Us" section below.
You may opt out of marketing communications by following the unsubscribe instructions contained in any marketing communication we send.
7. International Data Transfers
We will transfer your personal information internationally, including to the United States. These countries may not provide the same protections as the data protection laws where you are based. We ensure appropriate safeguards are in place to protect your personal information and comply with applicable data protection laws. If you reside in the European Economic Area ("EEA"), Switzerland, or the United Kingdom, we rely on an EU Commission or UK government adequacy decision, contractual protections, or an available derogation. For more information about international transfers, please contact us as set out in the "Contact Us" section below.
8. Children's Privacy
Our Website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us using the details below.
9. Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention procedures and applicable laws. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorised use or disclosure; the purposes of processing and whether they can be achieved through other means; and applicable legal requirements.
10. Security of Personal Information
We use reasonable organisational, technical, and administrative measures designed to protect against unauthorised access, misuse, loss, disclosure, alteration, and destruction of personal information we process. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. While we strive to protect your personal information, we cannot guarantee its security.
11. Do Not Track
Some internet browsers may send "Do Not Track" signals to the online services you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.
12. Links to Other Sites
Our Website may contain links to sites not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.
13. Changes and Updates to This Policy
We will update this Policy from time to time. Please review it periodically for changes. Changes to this Policy are effective when posted on this page. If we make material changes, we will let you know.
14. Complaints
If you wish to lodge a complaint about how we process your personal information, please contact us at [email protected]. We will endeavour to respond as soon as possible. Depending on your jurisdiction, you may also lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where you believe an incident took place. For example, if you are based in the UK, you may lodge a complaint with the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.
15. Contact Us
Gensyn is the entity responsible for processing your personal information and acts as the controller for such processing. If you have any questions or comments about this Policy, our privacy practices, or would like to exercise your rights, please contact us at [email protected].